Poplar Grove Practice

Poplar Grove Practice 2015-03-13 Person 5 5 0

The best surgery i ever had. Helpful and nice staff.

Poplar Grove Practice 2015-03-12 Person 4 5 0

This was my first visit to this surgery and the impression I left with was of a grossly under staffed front desk. I waited over 30 minutes to discuss a simple problem with a receptionist and during this time the queue grew massively. I dread to think how long others had to wait. This is clearly unacceptable. This mega surgery replaced Broughton House, a far smaller surgery and seems to have the same level of front of house staffing. The girls on the reception were doing their best but there is no way they could possibly keep up with he numbers of people coming in and offer a proper service. I would appreciate some feedback on these points.

Poplar Grove Practice 2015-02-25 Person 3 5 0

Impossible to get a timely appointment Car park often full Repeat prescription take longer than 4 days Drugs missed off prescription for arbitrary reasons and the patient not informed Reception under staffed When telephoning often in a long queue even when phoning off peak

Poplar Grove Practice 2015-02-23 Person 3 5 0

All the doctors, nurses and medical staff are great but getting through on the telephone for an appointment lets the practice down. This can result in over wrought patients, worried about their health, testing the patience of receptionists who are trying very hard to remain pleasant and work within the system they have. Perhaps more lines at peak times would help.

Poplar Grove Practice 2015-02-19 Person 5 5 0

Read review of Dr Bonner 100% happy with practice. Only slight concern is now its that much larger, but sure they will cope. Important for all patients to abide by the guidelines on when to phone for what so not to overload. Mike Dixon